FAQ
The questions salons, kitchens and workshops actually ask
These answers are written for business customers. Where a price or a deadline is given it is a starting figure, confirmed once the tools have been assessed; anything not covered here, ask on +386 51 659 600 · igor.komadina@t-2.net.
What is sharpened and what is not
Which tools do you take in for sharpening?
As a rule almost any blade: shears (hairdressing, thinning, grooming, tailor’s), clipper blades, chef’s and butcher’s knives, and other blades including axes, lawnmower blades and garden tools. Special tools and machines by arrangement. If unsure, describe it on +386 51 659 600 · igor.komadina@t-2.net.
Are hairdressing shears really serviced, not just sharpened?
Hairdressing shears are a pair that has to meet, so they are stripped, cleaned, sharpened on both blades and re-tensioned, with the ride line left untouched. Shears merely pushed across a wheel often still fold hair, because the cause is tension and fit, not bluntness.
Do you sharpen thinning shears?
Yes. The work is done on the plain blade and the fit between both blades; the toothed side is left as the maker made it. The tension is checked and re-set.
Do you sharpen clipper blade sets?
Yes, but send the complete set: cutter and comb are sharpened and matched as a pair. A set that bites or pulls is often only sitting badly, not blunt. Grooming salons find it works best to send sets in cycles.
Do you sharpen serrated (bread) knives?
A serrated knife is sharpened tooth by tooth on the hollow side, the toothed face left untouched. On cheap stamped blades it is often not worth it, because the steel will not hold an edge; you are told after assessment.
What do you not sharpen?
Disposable razor blades, and tools past the point: ground away to nothing, a cracked bevel, overheated steel, or a ground-off ride line. For unusual materials such as ceramic blades, ask first.
Do you work for private individuals?
Yes. Most of the work is for salons, kitchens and butcher’s shops, but individuals with quality knives are welcome too. The process and price are the same; the invoice can be made out to a company or a private person.
Drop-off, post and turnaround
How do I get tools to you — what are the routes?
You drop the tools off at Ferrarska ulica 14 in Koper by arrangement, post them from Slovenia, Croatia and Italy, or arrange another way with us.
Do you collect tools, or sharpen on our premises?
No. There is no collection, delivery or on-site sharpening. What comes into the workshop is sharpened there, because a controlled angle, cooling and inspection under magnification can only be guaranteed there.
How do I pack blades safely for the post?
Wipe the blades dry, sheath each piece (stiff card over the edge or a rigid guard), never as a bundle. Send shears assembled and closed, clipper sets complete, all in a rigid box with filling. Padded envelopes are not suitable. Full instructions on the How it works page.
Where do I send the parcel?
To Igor Komadina s.p., Ferrarska ulica 14, 6000 Koper. Enclose a note with your company name, contact, a list of the contents and what you want done.
How long does it take?
Roughly 1–3 working days from arrival, plus transit each way. It depends on the condition of the tools; if it will take longer, you are told before the work.
How do we organise things so we are not left without tools?
Send tools in two alternating batches: half in use, half in the workshop. The condition note you get back tells you which piece needs attention next.
Who is liable if the parcel is lost or damaged?
Loss or damage in transit is the carrier’s responsibility, not the workshop’s, so use a tracked and insured service. Tools go back tracked; return postage is the customer’s.
Do you take customers from Italy, or from around Trieste?
Koper is about 20 km from Trieste, so dropping off is open to anyone who can reach Ferrarska ulica 14. We also take tools from abroad, arranged individually via +386 51 659 600 · igor.komadina@t-2.net.
Prices, invoices and VAT
What does sharpening cost?
Prices are starting figures, for example from EUR 10, telling you the floor rather than the final sum. A worn knife and a damaged one cannot honestly be put on the same line.
Why is there no fixed price per item?
Because the price is set by condition, not by the tool’s name. A pair needing only re-tensioning and a pair with chipped edges are two different jobs. A fixed figure would mean somebody pays too much.
When do I find out the final price?
After assessment and before any work. Your description and a photo give you a starting price up front; assessment confirms the final one. If the job is heavier, the price is agreed before anything begins.
Do you invoice the company?
Yes. The invoice is issued by Igor Komadina s.p. (registration 7367031000, tax 71734848) and made out to your company.
Why is there no VAT on the invoice?
The workshop is not VAT-registered; the invoice carries the note: VAT is not charged pursuant to Article 94(1) of the Slovenian VAT Act (ZDDV-1). The price is final, and VAT-registered buyers have no input VAT to deduct.
How is payment handled?
The method and terms are agreed when the order is confirmed. The invoice matches the amount confirmed after assessment; there are no items on it that were not discussed.
Technical questions about the edge
How often should tools be sharpened?
There is no single interval; wear is set by the work, not the calendar. The signs are more reliable: shears fold hair, a knife skates off tomato skin, cuts need more force. That is the moment; waiting only means more metal comes off next time.
Does sharpening shorten the life of a tool?
Every sharpening removes some material, so a tool has a finite number of sharpenings, that is physics. No more is taken than the edge demands. Running a tool into the ground and rescuing it with heavy removal is worse than sharpening in good time.
We had our shears sharpened and they still fold hair. Why?
Because bluntness is often not the cause. If the tension is wrong the blades do not meet and hair slips between them. Shears are stripped, sharpened on both blades and re-tensioned. A ground-off ride line, however, cannot be repaired; you are told before the work.
Why does a knife fail again during the day after being trued on a steel?
Because the edge is rolled, not worn. A steel pushes it back into line but creates no sharpness; a tired or damaged edge rolls again after a few cuts. Truing is maintenance between sharpenings, not a substitute.
Can a honing steel replace sharpening?
No. A steel only realigns the edge; once the bevel is worn or chipped there is nothing to realign. A kitchen does best with both: truing day to day, sharpening when truing no longer does the job.
What does it mean that a blade has been overheated?
That the steel went past the temperature at which it loses hardness. Such a blade looks normal but no longer holds an edge. No later sharpening repairs it, which is why work runs coarse to fine and with cooling.
What happens if a tool cannot be saved?
You are told before the work, with an honest view of what sharpening would still achieve. A blade ground to nothing, a cracked bevel, overheated steel and a ground-off ride line are limits sharpening does not cross. Losing the order is better than handing back a tool that will not work.
What can we do ourselves between sharpenings?
Wipe blades dry and store them apart, not loose in a drawer. True kitchen knives with a steel and cut on wood or plastic, not ceramic or glass. Use shears only for their job and do not leave them open.